Returns and Refunds Policy – Albaraka Dry Fruits
At Albaraka Dry Fruits, customer satisfaction is our top priority. We take great care to ensure the quality and freshness of every product we deliver. However, if you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
You may request a return or exchange if:
You received the wrong product.
The product was damaged or spoiled upon arrival.
The item is expired or not as described.
Return Conditions
Returns must be requested within 7 days of receiving your order.
Items must be unused, in original packaging, and accompanied by a valid proof of purchase (invoice or order number).
Perishable items opened or consumed partially will not be eligible for return unless there is a proven quality issue.
How to Request a Return
To initiate a return, please contact our customer support team at [insert email/phone] with the following:
Order number
Description of the issue
Clear photos of the product (in case of damage, wrong item, or quality concern)
Our team will verify your request and guide you through the return process.
Refunds
Once your return is approved and received, a full or partial refund will be processed within 5–7 business days.
Refunds will be made through the original method of payment.
In case of cash-on-delivery orders, we will arrange a bank transfer or voucher as per your preference.
Exchange Policy
We may offer a free replacement for eligible items based on availability. If the item is out of stock, a full refund or credit note will be offered.
Non-Returnable Items
Opened or used items
Products damaged due to customer misuse or negligence
Customized or bulk orders, unless defective
Contact Us
For any questions or concerns about your order, please contact:
📞 +92 316 0840055
📧 Albarakadryfruits.com
We appreciate your trust and promise to handle every return request fairly and professionally.